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Frequently Asked Questions

FAQ is suppose to be an online document that poses a series of common
questions and answers on a specific topic.

We do have a refund policy for the first VPS of fresh clients. If you are not happy with the service, you may cancel and request for refund within the first 7 days of purchase. Special discounted plans are excluded from our refund policy. Please refer to our Terms of Service for full explanation.

For some payment methods it might take longer for the payment to be cleared. The invoice will be updated as soon as the payment is received in our system. You can also contact us to check the payment status of your invoice.

Our verification process is required for new clients with payment methods such as Credit/Debit Card and PayPal. The additional verification is designed to ensure that there is no fraudulent activity on our platform. Each customer needs to verify only once per Credit/Debit Card or PayPal account.

You can pay for your orders using one of the following payment methods: ,  ,  , 

GreenCloud offers 24/7 In-house support with average ticket response of 9 minutes. We are always here to help you!

Definitely not! We own all of our hardware and network equipment with 24/7 in-house staff. We are a member of ARIN, APNIC and RIPE.

Your VPS will be provisioned within 15 minutes, but in some cases please allow up to 2 hours. Please ensure your billing information is accurate otherwise provisioning may be delayed by our anti-fraud systems. If you do not receive an email after payment, please check your spam/junk folder. You can also find a copy of any emails we have sent you in your Client Area.

GreenCloud is a registered LLC in Delaware, USA. We have been in business since 2013, privately owned and debt-free. At GreenCloud we believe that the most important thing is customer satisfaction. With GreenCloud, you are not only a customer but also a member of our family, we do our business with our heart.

Our services provided are unmanaged, which means that we take care of the physical server and its uptime only. We do not intervene in customers activities on the VPS and cannot support with software issues.

Our support team is available 24/7 for you. Our response average time is measured at 12 minutes only! Feel free to contact us for support, we will assist you as soon as possible.

If you cannot find the most suitable service for your needs, you may contact us for consultation.

You may reach out to us by submitting a ticket 24/7 or using the pop-up live chat option during our working hours, we will gladly assist you.

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